Customer Service Representative/ Administrative

Company: LHH US
Location: Camp Dennison
Posted on: January 14, 2026

Job Description:

Job Description Job Description Customer Service/Administrative Professional Location: Batavia, OH (Hybrid after training) Type: Contract-to-Hire Schedule: M-F 1st shift Training: Must be onsite full-time until fully trained, hybrid After Training Dress Code: Casual Job Summary LHH Recruitment Solutions is seeking a Customer Service/Administrative Professional for our client. This role is responsible for providing prompt, courteous, and knowledgeable support from pre-sale inquiries through post-sale follow-up. The position includes administrative responsibilities, order support, and frequent communication with customers and internal teams. Key Responsibilities Customer Support & Order Administration Secure price quotes and apply standard markup formulas to determine accurate selling prices Research product information and respond to customer and dealer inquiries Follow up on order progress and proactively provide updates Resolve issues related to product quality, imprint errors, delivery delays, and other concerns Process paperwork for order changes, additions, or cancellations Communication & Interaction Handle an average of 30 inbound calls per day Respond to customer and internal tickets promptly and professionally Maintain positive, supportive communication to ensure a strong customer experience Problem Resolution & Administrative Processing Investigate order and vendor issues, determine root causes, and implement solutions Ensure documentation and order updates are accurate and complete Maintain consistent follow-through on all open customer issues Performance Competencies Adaptability: Handles shifting priorities and multiple demands with professionalism Collaboration: Works effectively with internal teams and accepts feedback constructively Compliance: Follows established procedures and ensures accurate documentation Conflict Management: Resolves disagreements calmly and diplomatically Customer Satisfaction: Responds courteously and negotiates win-win outcomes when needed Dedication: Demonstrates initiative, reliability, and a positive attitude Organizing & Planning: Manages multiple priorities efficiently Problem Solving: Identifies root causes and avoids premature conclusions Sociability: Builds rapport and maintains professionalism in all interactions Spoken Communication: Communicates clearly with individuals of diverse backgrounds Qualifications Previous customer service, administrative, call center, or order management experience preferred Strong communication and interpersonal skills Ability to multitask in a fast-paced environment High level of accuracy and attention to detail Comfortable navigating multiple computer applications Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate -privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements Pay Details: $18.00 to $20.00 per hour Search managed by: Bianca Kimble Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www- uat.lhh.com/us/en/candidate -privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Keywords: LHH US, Muncie , Customer Service Representative/ Administrative, Customer Service & Call Center , Camp Dennison, Indiana