ITSM -Problem Management Lead
Company: Disability Solutions
Location: Cincinnati
Posted on: May 3, 2024
Job Description:
Position Type : Full time Type Of Hire : Experienced (relevant
combo of work and education) Education Desired : Bachelor's
DegreeJob DescriptionAre you ready to unleash your full
potential?-- We're looking for people who are passionate about
payments to chart Worldpay's path to being the largest and
most-loved payments company in the world.About the teamThe
incident, problem, and event management team at Worldpay plays a
crucial role in ensuring the uninterrupted operation of one of the
world's leading Financial IT organizations. Our dedicated team will
work around the clock to monitor and swiftly respond to any
incidents or problems that may arise within Worldpay's complex
network of systems and services. With our expertise in identifying
root causes and implementing effective solutions, we can
effectively minimize downtime and maintain the high level of
service expected by Worldpay's clients. Through proactive event
management strategies, we are able to anticipate, plan for, and
mitigate potential disruptions before they escalate into major
issues. --The unwavering commitment to excellence and our ability
to effectively manage incidents, problems, and events will make us
an essential component of Worldpay's success in the competitive
financial IT industry.What you will be doingAs the lead in a
problem management team, your primary responsibility will be to
coordinate and oversee all aspects of problem response and
resolution within the organization. You will be responsible for
leading a team of Problem Managers, coordinating communication
between stakeholders, and ensuring that Problems are handled
efficiently and effectively.Key responsibilities include:Key
Responsibilities:
- Lead and direct a team of problem management analysts to
effectively manage and resolve IT problems
- Refine and implement problem management processes and
procedures to identify, analyze, and resolve root causes of
recurring issues
- Collaborate with cross-functional teams to prioritize and
address high-impact problems
- Conduct in-depth analysis of incident trends and patterns to
identify systemic issues
- Implement proactive measures to prevent future incidents and
improve the overall stability of IT systems
- Maintain and update the problem management database with
accurate and up-to-date information
- Provide regular reports and updates to senior management on the
status of ongoing problem management activities
- Mentor and coach team members to enhance their problem-solving
skills and knowledge of best practices
- Stay current on industry trends and best practices in problem
management to continuously improve processes and proceduresThe
ideal candidate will have a strong background in problem
management, with experience leading a team in a fast-paced and
complex environment. Excellent communication and leadership skills
are essential, as well as the ability to remain calm and focused
under pressure. A deep understanding of IT systems and security is
also required.What you bring:
- Strong problem-solving skills: A Problem Management Lead should
have the ability to analyze complex issues.
- Excellent communication skills: This role involves working with
various stakeholders, including technical teams, business owners,
and customers. Strong communication skills are essential to
effectively convey information, escalate issues, and collaborate
with others.
- Leadership skills: A Problem Management Lead should be able to
lead a team of analysts and engineers, provide direction, and
motivate team members to achieve goals.
- Technical knowledge: A solid understanding of IT systems,
applications, and infrastructure is essential for identifying and
resolving problems effectively.
- Attention to detail: This role requires a meticulous approach
to problem analysis and resolution, with a focus on accuracy and
thoroughness.
- Ability to work under pressure: The Problem Management Lead
must be able to handle high-pressure situations, remain calm and
focused, and make sound decisions in a timely manner.
- Customer focus: A successful Problem Management Lead should be
committed to delivering value to customers and ensuring their needs
are met.
- Proactive mindset: This role involves continuously monitoring
and improving processes to prevent recurring problems and enhance
overall system performance.
- Collaboration skills: Working cross-functionally with various
teams, vendors, and partners is crucial for effectively managing
and resolving complex issues.
- Adaptability: The IT landscape is constantly evolving, and the
Problem Management Lead should be able to adapt to changes, stay
informed about industry trends, and continuously improve their
skills and knowledge.Added bonus if you have:
- Inspirational capabilities
- Creative solutions
- Empathetic insights
- Decisive decision makingWhat we offer you
- A competitive salary and benefits
- A variety of career development tools, resources and
opportunities
- The chance to work on some of the most challenging, relevant
issues in the payment industry
- Time to support charities and give back in your community--FIS
is committed to providing its employees with an exciting career
opportunity and competitive compensation. The pay range for this
full-time position is $103,010.00 - $173,060.00 and reflects the
minimum and maximum target for new hire salaries for this position
based on the posted role, level, and location. Within the range,
actual individual starting pay is determined additional factors,
including job-related skills, experience, and relevant education or
training. Any changes in work location will also impact actual
individual starting pay. Please consult with your recruiter about
the specific salary range for your preferred location during the
hiring process.Privacy StatementFIS is committed to protecting the
privacy and security of all personal information that we process in
order to provide services to our clients. For specific information
on how FIS protects personal information online, please see the
Online Privacy Notice.EEOC StatementFIS is an equal opportunity
employer. We evaluate qualified applicants without regard to race,
color, religion, sex, sexual orientation, gender identity, marital
status, genetic information, national origin, disability, veteran
status, and other protected characteristics. The EEO is the Law
poster is available here supplement document available hereFor
positions located in the US, the following conditions apply. If you
are made a conditional offer of employment, you will be required to
undergo a drug test. ADA Disclaimer: In developing this job
description care was taken to include all competencies needed to
successfully perform in this position. However, for Americans with
Disabilities Act (ADA) purposes, the essential functions of the job
may or may not have been described for purposes of ADA reasonable
accommodation. All reasonable accommodation requests will be
reviewed and evaluated on a case-by-case basis.Sourcing
ModelRecruitment at FIS works primarily on a direct sourcing model;
a relatively small portion of our hiring is through recruitment
agencies. FIS does not accept resumes from recruitment agencies
which are not on the preferred supplier list and is not responsible
for any related fees for resumes submitted to job postings, our
employees, or any other part of our company.#pridepass
Keywords: Disability Solutions, Muncie , ITSM -Problem Management Lead, Executive , Cincinnati, Indiana
Didn't find what you're looking for? Search again!
Loading more jobs...