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General Manager

Company: Holiday Inn Express Muncie
Location: Muncie
Posted on: September 13, 2019

Job Description:

General Manager, Holiday Inn Express Muncie, IN SUMMARY: The General Manager is primarily responsible for overseeing all departments and aspects of the Hotel. S/He will promote a safe and welcoming working environment to achieve maximum guest satisfaction and to grow the operational efficiency of the hotel. The General Manager shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Hotel's Culture and Portfolio Hotels & Resorts' Core Values. Team Members are expected to display Portfolio Hotels & Resorts Core Values at all times:

  • Be friendly & positive
  • Serve & respect others
  • Be smart about our business
  • Enthusiastically reimagine Essential Job Functions:
    • Direct Revenue Management for the hotel and work closely with its brand, owners, and the corporate team.
    • Grow the operational efficiency and effectiveness of the hotel.
    • Develop and direct a team to make the hotel successful.
    • Build relationships with local tourism organizations, local businesses, and general managers.
    • Utilize company reporting systems to include:
      • Daily/weekly/monthly activities
      • Time clock procedures
      • Labor performance reports
      • Accounts payable
      • Forecasting
      • Administer various human resources processes such as orientation and training, recruitment and selection, recognition and reward programs, safety management, performance evaluations.
      • Understand and uphold operational standards and guest satisfaction ratings.
      • Understand and uphold all Portfolio Hotels & Resorts' training requirements.
      • Oversee all financial practices.
      • Adhere to and communicate budget requirements and restrictions.
      • Control all operational and departmental expenses.
      • Oversee all sales and marketing functions.
      • Maintain on-going communication with all sales staff.
      • Utilize web marketing initiatives and internet distribution channels.
      • Develop and implement a Business Plan.
      • Continuously source new business streams.
      • Attend sales calls with DOS and initiate and maintain relationships with key guests and accounts.
      • Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
      • Other duties, as assigned. Associate is held accountable for all duties of this job and other duties as assigned. Experience and Education:
        • High school diploma or equivalent
        • Bachelor's degree or higher level education in a business related field of study
        • Experience handling operations of branded hotels
        • Minimum six years of hotel experience
        • Familiarization with hospitality industry success measures and strategies for product positioning
        • Ability to carry oneself in a mature, professional and responsible manner at all times.
        • Service-minded and team-oriented
        • Computer and Microsoft Office skills
        • Strong attention to detail and hospitality knowledge
        • Results-oriented writing techniques and strategies for correspondence.
        • Ability to maximize impact, maintain interest, and establish a rapport with an audience with conveying information
        • Ability to proactively prioritize needs and effectively manage time and resources
        • Willingness and ability to promote a positive team member culture and core values
        • Fluency in other languages beneficial Job Requirements:
          • Must be a United States citizen or possess a valid work permit
          • Must be able to read, write, and speak English
          • Must have exceptional communication skills
          • Must have basic computer skills including Microsoft Office
          • Must be detailed orientated and work well under pressure
          • Must be professional in appearance and demeanor
          • Ability to write effective business communications
          • Ability to work a flexible schedule that may include evenings, weekends and holidays
          • Must have the ability to deal effectively and interact well with employees
          • Ability to effectively express oneself and speak extemporaneously on a variety of subjects with poise and confidence
          • Strong creative capabilities, necessary for design of skill-based and awareness-based training programs and instructional materials
          • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
          • Ability to multi-task, manage interruptions, establish work priorities, handle stress, and effectively function in a fast-paced environment
          • Possess strong motivational, organizational and verbal communication skills. Working Conditions:
            • Physical capabilities for lifting and carrying up to 20 lbs
            • Must be able to sit or stand for long periods of time
            • Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements consistent with office work
            • Must be able to frequently handle office supplies and equipment to maintain the facility The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor. Portfolio Hotels and Resorts is an Equal Opportunity Employer. (ref. 30240) We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.

Keywords: Holiday Inn Express Muncie, Muncie , General Manager, Executive , Muncie, Indiana

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