Veterinary Receptionist at Care Animal Hospital

Company: Mission Veterinary Partners
Location: Muncie
Posted on: August 1, 2022

Job Description:

Overview:

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Care Animal Hospital has an opportunity for a -Receptionist to join our team! -
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Location:? 3601 N Nebo Rd, Muncie, IN 47304
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Shift Details: Full-time position - shifts will include 4 weekdays working around business hours Mon-Fri 7am-7pm with rotating Sundays 9:45am-4:30pm. During rotating Sunday weeks, one full weekday shift will change to half day shift or additional day off. Rotating weekends and some holidays are required. -
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Pay Range: $15 - $20 / hour based on experience
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Job Summary: - - The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.
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Benefits we offer:

Employee discount for veterinary care and products for your furry family members
401k retirement plan options with company match for all staff over 21 years old
A yearly scrub/uniform allowance
Free virtual yoga, fitness, and meditation classes
Medical, vision and dental benefit options for full-time staff
Paid time off and paid holidays for full-time staff
Short-term disability insurance provided to all full-time staff
Life insurance and other benefit options available for full-time staff
Education discount for staff who desire to become a Licensed Technician through the Penn Foster Online program (some eligibility requirements)


Responsibilities:
How you'll make an impact: - -Maintain and uphold the Core Values and Mission Statement of MVP. -Greet clients and pets by name with a smile and a positive, solution-oriented attitude. -Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases. - -Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information. - -Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls. - -Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information. - -Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors' recommendations when checking out clients. - -Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks. - -Verify the eligibility of clients with charge accounts. - -Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient's medical records. - -Fill prescriptions refill forms and provide routine administrations instructions to clients. - -Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items. - -

Qualifications:
Required Knowledge, Skills and Abilities: -
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Customer service experience required, veterinary/animal industry experience preferred

Demonstrated commitment to MVP core values. -
Computer knowledge required- keyboarding and use of communication tools (e-mail/internet). - -
Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning. - -
Must have excellent spelling and grammar. - -
Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations. -


Ability to display tact and respect with clients and team members, even when busy or hectic. - -
Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks. -
Must feel and express a genuine liking for animals and their owners and for working in an animal care field. -

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We put people first and never compromise on our values. -
Apply today for immediate consideration! -
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Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Keywords: Mission Veterinary Partners, Muncie , Veterinary Receptionist at Care Animal Hospital, Healthcare , Muncie, Indiana