Veterinary Receptionist at Care Animal Hospital
Company: Mission Veterinary Partners
Location: Muncie
Posted on: August 1, 2022
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Job Description:
Overview:
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Care Animal Hospital has an opportunity for a -Receptionist to join
our team! -
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Location:? 3601 N Nebo Rd, Muncie, IN 47304
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Shift Details: Full-time position - shifts will include 4 weekdays
working around business hours Mon-Fri 7am-7pm with rotating Sundays
9:45am-4:30pm. During rotating Sunday weeks, one full weekday shift
will change to half day shift or additional day off. Rotating
weekends and some holidays are required. -
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Pay Range: $15 - $20 / hour based on experience
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Job Summary: - - The Receptionist is the first and last contact
that a client will have with the hospital and a key to creating
first and lasting impressions. The Receptionist must have
exceptional client service and communication skills, computer
literacy, ability to handle payment and financial issues, ability
to multi-task, a friendly attitude and confidence to deal with
stressful situations. The Receptionist will support veterinarians,
technicians, veterinary assistants, groomers and kennel staff in
daily patient and client care.
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Benefits we offer:
Employee discount for veterinary care and products for your furry
family members
401k retirement plan options with company match for all staff over
21 years old
A yearly scrub/uniform allowance
Free virtual yoga, fitness, and meditation classes
Medical, vision and dental benefit options for full-time staff
Paid time off and paid holidays for full-time staff
Short-term disability insurance provided to all full-time staff
Life insurance and other benefit options available for full-time
staff
Education discount for staff who desire to become a Licensed
Technician through the Penn Foster Online program (some eligibility
requirements)
Responsibilities:
How you'll make an impact: - -Maintain and uphold the Core Values
and Mission Statement of MVP. -Greet clients and pets by name with
a smile and a positive, solution-oriented attitude. -Answer phones
promptly and professionally using a multi-line phone system;
answering client inquiries about basic animal care and routine
procedures, questions about veterinary services and products, and
provide knowledgeable advice about wellness, prevention, and
diseases. - -Screen and route calls to appropriate staff; take and
deliver messages promptly to appropriate staff, pulling medical
records of patients so staff can properly document information. -
-Schedule appointments and surgeries according hospital scheduling
guidelines and make surgery and appointment confirmation calls. -
-Note in medical records the details discussed during client
conservations including the date, time, key points of the
discussion and any required information. - -Enter accurate charges;
explain invoices to show value for care provided, stating all
services and products provided before the total; echo doctors'
recommendations when checking out clients. - -Collect payment when
services are rendered, including making change for cash payments,
processing credit cards and getting proper ID for checks. - -Verify
the eligibility of clients with charge accounts. - -Check medical
and computer records for accurate client addresses, phone numbers,
e-mail addresses and scan appropriate new documents to patient's
medical records. - -Fill prescriptions refill forms and provide
routine administrations instructions to clients. - -Advise clients
on flea/tick preventative, heartworm preventatives, pre-anesthetic
testing, pain management, shampoos, home dental products, and other
retail items. - -
Qualifications:
Required Knowledge, Skills and Abilities: -
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Customer service experience required, veterinary/animal industry
experience preferred
Demonstrated commitment to MVP core values. -
Computer knowledge required- keyboarding and use of communication
tools (e-mail/internet). - -
Working knowledge of veterinary terminology- must be able to
pronounce, spell, and know the meaning. - -
Must have excellent spelling and grammar. - -
Ability to handle varied and sometimes difficult conditions; will
be exposed to highly emotional situations. -
Ability to display tact and respect with clients and team members,
even when busy or hectic. - -
Ability to conduct oneself in a confident, calm, and professional
manner with clients and staff when situations are stressful and/or
focused on individual tasks. -
Must feel and express a genuine liking for animals and their owners
and for working in an animal care field. -
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We put people first and never compromise on our values. -
Apply today for immediate consideration! -
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Mission Veterinary Partners (MVP) is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive
environment for all employees.
Keywords: Mission Veterinary Partners, Muncie , Veterinary Receptionist at Care Animal Hospital, Healthcare , Muncie, Indiana
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