Store Manager
Company: Safelite AutoGlass
Location: Muncie
Posted on: April 5, 2021
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Job Description:
Location: 1550 E McGalliard Rd, Muncie, Indiana 47303 Job
Description:Store Managers are results driven leaders who drive the
success of a retail operation by executing on strategy and
following best practices. They have oversight of a store and must
create a culture of high performance and high engagement while
identifying and developing the next generation of leaders. A
critical accountability of this role is driving execution: they
must work through a team to lead the daily operations and drive the
business results of a store. They must take a thoughtful approach
to their work; consistently identifying what levers to pull to
drive results. To maintain a strong customer focus and drive sales,
they must create a culture that is highly engaging and promote a
best -in-class customer experience. They must hold people
accountable and consistently deliver on the promise to the
customer. To prepare for the future, they also must identify,
build, develop, and retain strong teams that include technicians,
customer advocates (standard/large stores), repair specialists
(standard/large), and Assistant Managers (large only), To be
successful, they must be good communicators, strong team builders,
and good collaborators. They must execute on the organization's
best practices and processes. They must be flexible and adaptable
as Safelite's business model continues to evolve. Find a career.
Gain a family . Safelite will be unlike any place you've ever
worked. (This won't be just the daily grind!) You'll join caring
and passionate teams that collaborate to make a difference, deliver
extraordinary results, and bring unexpected happiness. Every day.
Your effort, heart and creative ideas will be valued and rewarded.
And we care about your well-being. So, we'll strive to give you
what you need to be happy at work and at home. KEY RESPONSIBILITIES
PEOPLE LEADERSHIP Team Development and Retention --- Responsible
for the full cycle of talent fundamentals including selection ,
onboarding, training, development, performance management, culture,
and engagement of their team.--- Identify the capabilities needed
to meet the current needs of the store.--- Evaluate current
capabilities, identify gaps, and prioritize stretch assignments for
Customer Advocates, Assistant Managers, and Technicians.--- Provide
regular coaching and development that focuses on recalibrations,
productivity, quality, NPS and Value-Added Products & Services
(VAPS)--- Create a rewarding and positive work environment that
encourages retention of associates. Identify and address any
barriers to retention, including managing associate work-related
concerns. OPERATIONAL MANAGEMENT Business and Strategy
Implementation --- Execute on the annual plans for a store by
delegating through the team, ensuring alignment with the district
direction--- Quantify business outcomes (i.e., revenue, NPS, job
completion rate, time to serve, wiper sales, quality,
profitability, COE, associate retention, and engagement)--- Work
with District Manager and Field Finance to inform the development
of workforce plans P&L management --- Oversee the P&L for
the store, ensuring that revenue and profit goals are met and
understanding what financial levers to pull to move the market
toward its goals, managing expenses, maximizing profits, and
minimizing loss.--- Oversee all budgets and payroll. Store
Operations --- Responsible for every aspect of the store operations
including safety, facility management, inventory management, and
timecard records. Customer Experience --- Builds a culture that
prioritizes driving a great, memorable, and easy customer
experience.--- Monitor and address all customer service metrics
(e.g., NPS)--- Idenifies and removes barriers and obstacles where
necessary . ATTRIBUTES / EXPERIENCE / QUALIFICATIONS Education and
Experience --- High School Diploma or GED; OR--- 5-7 years
leadership and supervision experience, preferred Required
Qualifications --- Physical requirements are inclusive, but not
limited to, the following:--- Ability to work from the Store
location--- Ability to satisfy all Personal Protective Equipment
(PPE) requirements as outlined in the Field Supplemental Handbook (
i.e. nitrile gloves).--- Ability to occasionally lift windshields,
up to 35 pounds Apply now! We're known as an auto glass company .
That's the focus of what we do. But we're much more -- we're a
growing and evolving service brand. And what really makes us unique
is our people. Because at our core, we're a People Powered
organization -- and our people come first and our culture matters.
We'll help you find a fulfilling career path and encourage you to
have a life. Let us be the best place you'll ever work . Learn
more. #INDLEAD
Keywords: Safelite AutoGlass, Muncie , Store Manager, Hospitality & Tourism , Muncie, Indiana
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