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Client Care Specialist / Customer Service Represen

Company: Summers Plumbing Heating & Cooling - Anderson
Location: Muncie
Posted on: May 15, 2022

Job Description:

Job DescriptionSummers Plumbing Heating & Cooling of Muncie, IN is looking to hire a full-time Client Care Specialist / Customer Service Representative (CSR) to tend to our customer service needs. Are you an experienced and outgoing customer service professional with a can-do attitude who is looking for a career and not just a job? Would you like to work for an established but growing local company in an essential industry? If so, keep reading!This CSR position includes working 8am-5pm and fantastic benefits, including health insurance, vision, dental, life insurance, and a company-matched 401(k) plan! We also have fun trips, monthly company-sponsored activities, and a great team atmosphere!. If this sounds like the right opportunity for you to make an impact with your exceptional customer relations skills, apply today!ABOUT SUMMERS OF NOBLESVILLEOur knowledgeable and friendly service professionals and technicians have been committed to providing high-quality assistance at reasonable rates since 1969. We are dedicated to 100% customer satisfaction as we service and replace residential and light commercial heating, cooling, and plumbing systems. Our company is fully bonded, licensed, and insured with 25 locations covering most of Indiana. Our team is continually lauded for their "professional yet personable demeanor and obvious technical knowledge." We are customer-focused and devoted to providing exceptional service that exceeds expectations and creating customers that come back time and time again!Our team members are a vital part of a growing company and they have the world's best boss! With a general manager and company president who appreciates their team members, our company is able to thrive. We are proud of our fun team atmosphere where everyone pitches in to get things done and you get rewarded for going above and beyond!A DAY IN THE LIFE OF A CLIENT CARE SPECIALIST / CUSTOMER SERVICE REPRESENTATIVE (CSR)In this vital customer care role, you are the detail person! We cannot provide our clients with the very best in home services without you being attentive to details and keeping our office running smoothly. And, your friendly customer service by phone, email, and text makes our clients happy to do business with us. You are a people person who is also good at establishing procedures and processes to keep everything flowing and organized.You perform a variety of day-to-day administrative tasks such as answering phones, scheduling appointments, and resolving issues for customers. But, really, it's not what you do, but how you do it. You are proactive--seeing what needs to be done and doing it. Under your watch, the office is clean and organized. You enjoy your job as you are never bored and get great satisfaction out of keeping everything in order!QUALIFICATIONS FOR A CLIENT CARE SPECIALIST / CUSTOMER SERVICE REPRESENTATIVE (CSR)

  • Call center experience of 2+ years
  • Able to perform basic computer applications
  • Proficient using Microsoft Office Excel and Word (a plus!)
  • Excellent verbal communication skillsCan you manage your time well and prioritize multiple tasks effectively? Do you have excellent communication and interpersonal skills? Are you organized and detail-oriented? Can you solve issues for all kinds of clients with professionalism and patience? If so, then you might just be perfect for this Client Care Specialist / Customer Service Representative (CSR) position!ARE YOU READY TO JOIN OUR CUSTOMER CARE TEAM?If you feel that you would be right for this office position in an essential industry, complete our initial 3-minute, mobile-friendly application. We look forward to meeting you!Location: 47302

Keywords: Summers Plumbing Heating & Cooling - Anderson, Muncie , Client Care Specialist / Customer Service Represen, Hospitality & Tourism , Muncie, Indiana

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