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Customer Service Advocate (Muncie,IN)

Company: IBM - UnitedHealth Group
Location: Muncie
Posted on: October 13, 2019

Job Description:

Join Us at Our Customer Service Virtual Career Fair Tuesday, October 22, 2019 from 11:00am to 1:00pm EST Connect from your smartphone, tablet, or computer to chat with recruiters and learn more about our exciting Customer Service opportunities in Indianapolis! Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like UnitedHealthcare, part of the UnitedHealth Group family of businesses. Now, you can take advantage of some of the best training and tools in the world to help serve our members by interfacing and solving issues with their health care providers. As part of our Provider Services group, the quality of support you deliver will directly translate into better care for their patients This is no small opportunity. This is where you can bring your compassion for others while building your career. This position is full-time (40 hours / week) Monday- Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (8am - 6pm). It may be necessary, given the business need, to work occasional overtime. Our office is located at 7440 Woodland Drive, Indianapolis, IN 46278.There are several steps in our hiring process. Please make sure that you have filled out all required sections of your employment application. Once you submit your completed application, you will receive an email with information regarding next steps including any pre - employment assessment(s) that are required. Both your application and any required assessment(s) need to be completed before we can consider you for employment so the sooner you complete these two steps, the sooner you will hear from us. To learn more, go to: Primary Responsibilities

  • Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
  • Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
  • Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff
  • Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends This role is equally challenging and rewarding. You'll interact with providers with the intent to develop a relationship with them. Within a high volume setting, you'll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers/customers. You ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Requirements:
    • High school diploma, GED or equivalent work experience
    • Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
    • Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
    • Skilled in problem solving to quickly assess current state and formulate recommendations Preferred Qualifications
      • 1+ year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
      • Prior health care experience Helping create positive customer experiences for providers and our members can drive your sense of impact and purpose. Join us as we improve the lives of millions. Learn more about how you can start doing your life's best work.SMCareers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Key words: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, healthcare, office, phone support, training class, advocate Job Details
        • Contest Number843602
        • Job TitleCustomer Service Advocate - Indianapolis, IN (Job Fair)
        • Job FamilyCustomer Services
        • Business SegmentEmployer and Individual Job Location Information
          • Indianapolis, INUnited StatesNorth America Additional Job Detail Information
            • Employee StatusRegular
            • ScheduleFull-time
            • Job LevelIndividual Contributor
            • Shift - Day Job
            • Travel - No
            • Telecommuter PositionNo
            • Overtime StatusNon-exempt Associated topics: agente de servicio al cliente, associate, call center, call center associate, customer care, customer care representative, customer service representative, representative, service, technical assistant

Keywords: IBM - UnitedHealth Group, Muncie , Customer Service Advocate (Muncie,IN), Hospitality & Tourism , Muncie, Indiana

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