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CRM Developer

Company: Ball State University
Location: Muncie
Posted on: June 18, 2022

Job Description:

Position InformationPosition Title CRM DeveloperAbout this OpportunityBall State University Information Technology is seeking a CRM Developer. In this role you will be responsible for the CRM technical configuration including installing CRM -based components, process development, and working on any development needed to onboard new areas across campus. You'll have the opportunity to interact with other technical staff and with functional areas across campus. If this sounds interesting to you, please apply.Inclusive Excellence StatementAt Ball State University, inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We encourage applicants to familiarize themselves with our Inclusive Excellence Plan to learn more about our commitment and to identify how you might contribute to these efforts.Benefits and Community https://www.bsu.edu/about/administrativeoffices/humanresources/jobs/benefits-and-community/professional-staffRelocationhttps://www.bsu.edu/about/administrativeoffices/humanresources/jobs/working-at-ball-state/relocationFLSA Computer Professional ExemptionHrs/Week 40Length of Assignment Full-Time At-WillPosition FunctionProvide technical CRM support, including code-based solutions within the enterprise CRM . Work involves data migrations, systems integrations, and 3rd party applications. This position works closely with the CRM administrator and others in the Information Technology Team to develop CRM solutions that support institutional business requirements. Provide in-depth technical support for all CRM systems for the campus community.Minimum Education1. Bachelor's degree from an accredited college or university by date of appointment.Or, in lieu of Bachelor's degree:2. Associate's degree plus an additional combination of education or experience in IT equivalent to two years.Or3. High school diploma or GED plus an additional combination of education or experience in IT equivalent to four years.Minimum ExperienceAt least two years of professional IT experience, including experience as a developer for an enterprise solution; demonstrated experience working with third-party vendors making use of vendor product and services technical compatibilities. At least two years of enterprise system support.Minimum OtherExperience in communication and presentation skills; Ability to meet with end-users to capture and understand needs and processes to make informed recommendations for process improvement or system solutions. Must be willing to assure the continuity of enterprise systems and be available to provide support assistance on a 24 hour-a-day, 365 day-a-year basis.Authorization to work in the US Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.Preferred EducationBachelor's or Master's degree in a technology or business-related program.Preferred ExperienceFive years of experience working in an IT environment at a higher educational institution. Five years of CRM experience. Two years of project management and Ellucian Banner ERP experience and knowledge. Demonstrated CRM experience in addition to CRM certifications. Strong understanding of CRM platforms, with the ability to build custom apps and deploy 3rd party applications and integrations. Proficiency with enterprise CRM frameworks. This includes proficiencies with the Integrated Development Environments ( IDE ), deployment of custom solutions, deployment of 3rd party solutions, and integrating with other campus enterprise solutions. Proven adaptability leveraging various development architectures and languages. Proficiency in leveraging standard SQL statements and optimization of queries.Preferred OtherStrong communication skills and the demonstrated ability to coordinate systems design, implementation and operation using a team-oriented approach.Pre-Employment Screening Requires successful completion of a background check.Position Title(s) SupervisedNoneRequired CertificationsEEO StatementBall State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.About Ball State UniversityBall State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master's, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.Department Information Technology Services:120040Department InformationThe salary range for this position is $75,000 - $85,000.Department Email or Phone Number 285-1498Duties & ResponsibilitiesRanking 1Job DutySupport the development, operation, and management of the university CRM environment. Work closely with the Salesforce administrator, CRM development team, vendors, third-party consultants, and end-users as needed.Ranking 2Job DutyResponsible for developing in CRM IDE's along with leveraging delivered architectures and components and other technologies to build customized solutions. Technical leadership, setting best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement.Ranking 3Job DutyReview solution architecture with project team prior to design and development activities and investigate scalability and alignment with platform roadmap to meet business requirements.Ranking 4Job DutyDesign and build proof-of-concepts and prototypes to evaluate functionality around the enterprise CRM ecosystem to deliver on key institutional and product objectives.Ranking 5Job DutyDefine, communicate, and manage change (release) process to develop and implement new applications/code and updates to existing applications/code.Ranking 6Job DutyIdentify, install, and maintain appropriate apps from third parties for event management, mass email and more.Ranking 7Job DutyTest new applications, functionality, and integrations. Troubleshoot and debug newly developed functionality.Ranking 9Job DutyPerform other related duties as assigned.Posting Detail InformationPosting Number 202200999PNumber of Vacancies 1Desired Start Date 07/25/2022Position End Date (if temporary)Open Date 05/26/2022Applications Accepted Through Date 06/15/2022Open Until Filled NoInformation regarding transcripts The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.Special Instructions SummarySupplemental QuestionsRequired fields are indicated with an asterisk (*).Applicant DocumentsRequired Documents Resume Cover Letter Optional Documents Undergraduate Transcripts Master's Transcripts

Keywords: Ball State University, Muncie , CRM Developer, IT / Software / Systems , Muncie, Indiana

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