Platform Manager

Company: U.S. Bank
Location: Cincinnati
Posted on: April 1, 2026

Job Description:

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description This function is accountable to drive operational platform management across products and their related ecosystems. Operates in an agile operating model delivering agility at scale, innovation, operational efficiency, and regulatory compliance. Partners closely with customers (internal and external), the business line(s) and Agile teams to drive the evolution of the assigned product(s) with some oversight from leadership. Acts as primary liaison between the business and Agile teams, ensuring the teams understand vision for the products with guidance from leadership. This role will support the enhancement and maintenance of the Banker Experience Evolution (BEE) application for our contact center agents. The BEE application allows agents to mirror the online experience of a customer, allowing the agent quickly and efficiently assist callers in navigating the website and successfully completing the requested actions. Key Responsibilities: Lead end-to-end product discovery by identifying operational problems, validating user needs, and defining clear product intent. Prioritize and manage incoming enhancement and new feature requests. Develop product intent briefs outlining customer value, ROI, OKRs, success metrics, and stakeholder alignment. Collaborate with cross-functional stakeholders to align business requirements, system capabilities, and operational processes. Testing and validation of development prior to production releases. Key Skills and Experience : Strong product knowledge, with an emphasis on discovery and front-end product management. Experience in visioning, strategic planning, and scope definition for new platforms or initiatives. Ability to translate business needs into clear product requirements and processes. Excellent communication and collaboration skills, with the ability to work across technical and non-technical teams. This role does not support visa sponsorship and requires working from one of the posted U.S. Bank locations three (3) or more days per week. Basic Qualifications - Bachelor's degree, or equivalent work experience - Typically one or more years of related experience Preferred Skills/Experience - Ability to collaboratively develop and evolve a product backlog - Ability to develop and articulate a product vision that supports outcomes, value and prioritization of work - Solid understanding of the Lean/Agile mindset - Demonstrated leadership and interpersonal skills including ability to collaborate with and empower teams - Well-developed verbal and written communication skills - Contact Center/Financial Services experience is a plus Standard industry certifications such as SAFe Agile Product Owner is a plus If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants . Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here . U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program . The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $86,360.00 - $101,600.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.

Keywords: U.S. Bank, Muncie , Platform Manager, IT / Software / Systems , Cincinnati, Indiana