Support Tech - Tier 1
Company: Vergence
Location: Lafayette
Posted on: April 3, 2026
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Job Description:
In this role you will: - Handle technical support issues from
clients. Will ensure efficiency and effectiveness in meeting client
needs, and maintaining high quality standards. - Develop and
implement effective documentation and procedures for the repair or
setup processes. - Ensure that established technical goals are met
or exceeded. - Responsible for configuration and installation of
client workstations. - Confer with clients to resolve complaints on
technical issues. - Ensure compliance of operations and software
with state regulatory requirements, software vendor licensing
regulations and established organizational policies/procedures. -
Be on-call 24/7 for technical problems related to customer and/or
internal problems. There is an On-Call rotation between
technicians. - Prepare and maintain written operations manual(s) as
pertains to the technical support. - Complete one (1) blog entry
every two weeks for web site. - Regular attendance and punctuality
is an essential function of this position. Must be willing to
initiate a personal work schedule that meets the needs of the
business unit. - Work cooperatively with other employees to further
the mission of the organization and achieve its goals. - Be able to
drive or arrange to independently transport self to and from tech
calls or other meetings at client locations. - Have the capability
to receive text messages and company email account on mobile phone.
- Perform all other essential functions as assigned by the Quality
Team.
Keywords: Vergence, Muncie , Support Tech - Tier 1, IT / Software / Systems , Lafayette, Indiana
