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Customer Service Representative

Company: Aerotek
Location: Muncie
Posted on: April 11, 2021

Job Description:

Description:Shift: Monday-Friday, 40 hour work weekCandidates must be open 8am-6pmThey will be put on shifts: Candidates will start off taking Inbound calls from Members or Providers. They will be on the phones most of the day. They will document calls into the system as they happen.Calls would include:Members: -assisting by looking up what their insurance may or may not cover- issues with billing, requests for a new card-if specific products will be covered by their insurance-updating address's in the system-locating doctors in the network for themProviders: -Receiving payments -Authorizations (order service)-Could have to warm transfer to claims department-Could have to warm transfer to Prior Authorization team Calls will last no more than 5 minutes. Call volume is heavy in the start of the week, but slows down Thursday/ Friday. About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Muncie , Customer Service Representative, Other , Muncie, Indiana

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