Customer Care Specialist
Company: Navient Corp
Posted on: June 7, 2021
Enjoy helping others? We're hiring!
Navient is looking for representatives who can provide excellent
support to our customers!
WHAT WE DO:
We provide expert guidance, asset management, and business
processing solutions to education, healthcare, and government
clients at the federal, state, and local levels. Our passion and
commitment to helping our clients and millions of Americans achieve
financial success is what makes us an industry leader!
WHAT YOU'LL DO:
As a Customer Care Specialist, you'll be responsible for
handling inbound and outbound calls for our Student Loan customers
and assisting them as the navigate successful management and
repayment their loans.
LOCATION + START DATE:
- June 14th
- This position is onsite at our beautiful and spacious Muncie
PAY + BENEFITS:
The compensation for this role is $13.22 per hour + Monthly
Bonus Potential + Full Benefits package.
Specialists are eligible for up to $500 per month bonus for the
first 3 full months of employment. After 3 months, the top 50% of
specialists earn an additional $732.79 bonus each month with the
top 25% earning even more!
- 3 weeks of PTO (increases to 4 weeks after just 1 year of
- Medical, dental, vision (elected benefits start the 1st of the
following month after enrollment)
- 401K (plus employer match)
- Tuition Reimbursement
- Business casual environment
- Employee Assistance Program
- Local employee discounts
- Optional pet insurance
SCHEDULE + TRAINING:
- Monday - Friday, 8:00AM-5:00PM (First 4 weeks)
- Ability to work overtime as needed
- Shift will be one of three below and the business will assign
the shift during training
- SHIFT ONE
- Monday - Tuesday, 12:00PM - 9:00PM
- Wednesday - Friday, 8:00AM - 5:00PM
- 1 Saturday per Month, 8:00AM - 12:00PM
- SHIFT TWO
- Monday - Tuesday, 8:00AM - 5:00PM
- Wednesday - Thursday, 12:00PM - 9:00PM
- Friday - 8:00AM - 5:00PM
- 1 Saturday per Month, 8:00AM - 12:00PM
- SHIFT THREE
- Monday, 12:00PM - 9:00PM
- Tuesday - Thursday, 8:00AM - 5:00PM
- Friday, 12:00PM - 9:00PM
- Superior customer service skills, including ability to maintain
a positive, empathetic, and professional attitude toward customers
at all times.
- Excellent computer navigation skills, including the ability to
use dual monitors and toggle between screens and systems while
speaking with customers.
- Must develop and maintain an in-depth understanding of student
loan servicing processing and possess the ability to effectively
communicate program requirements to support our customers.
- Ability to thrive and grow in a fast-paced, high-volume call
- High School Diploma, GED, or Equivalent
- 6+ months of Customer Service/Collections experience OR college
- Ability to attend mandatory training first four weeks
- This position will support a federal government contract.
Applicants must be able to obtain Public Trust security clearance
as required of federal government contractors to include a
background check conducted by the U.S. Government to determine
eligibility and suitability for federal contract employment for
public trust or sensitive positions. For this level of clearance,
applicants must possess U.S. Citizenship.
- Experience working in Call Center
- Experience with Student Lending, Banking, or Financial Aid
During this time of recommended social distancing, Navient will
conduct Skype Interviews only until it is safe and permissible to
invite candidates to our offices for personal interviews. We look
forward to receiving your application and appreciate your
flexibility and understanding.
We are committed to the health and safety of our employees and
have set precautions in place supporting the social distancing
protocols recommended by the CDC. All new hire training rooms have
socially distanced workstations as well as all workstations in the
facility. Enhanced cleaning protocols have been put in place in the
building and hand sanitizer dispensers are located throughout the
building. Masks are required when entering the facility and must be
worn in our offices all times.
Be proud of where you work - Choose Navient as the next step in
Keywords: Navient Corp, Muncie , Customer Care Specialist, Other , Muncie, Indiana
Didn't find what you're looking for? Search again!