MuncieRecruiter Since 2001
the smart solution for Muncie jobs

Support Specialist

Company: Finvi
Location: Muncie
Posted on: May 4, 2022

Job Description:

SUPPORT SPECIALISTLOCATIONThis is a remote position. COMPANYWith more than four decades leading the receivables and collections technology market under our belt we continue to grow, evolving to meet the needs of the market and our client partners to become the mission-driven brand we are today.JOB SUMMARY As a Finvi Support Specialist you will help deliver maintenance services to Ontario Systems' customers in accordance with the product support agreement. You will learn the applications Finvi develops and sells in order to provide software application solutions to resolve customer business problems and identify and verify customer reported problems, troubleshoot, and resolve technical problems, or triage technical problems. RESPONSIBILITIES

  • Learn the applications Finvi develops and sells in order to provide software application solutions to resolve customer business problems.
  • Identify and verify customer reported problems, troubleshoot, and resolve technical problems, or triage technical problems.
  • Qualify and direct service inquires to the Professional Services team for paid services or custom programming to meet customer business needs.
  • Provide excellent customer service.
  • Provide documentation detailing solutions.BENEFITS
    • Flexible work environment
    • Competitive pay and 401(k)
    • Health insurance with wellness discounts, medical, dental and vision care
    • Well-deserved time off with Paid Time Off program, personal holiday, plus 8 paid holidays
    • Paid Volunteer Time Off Program - make a difference in your community
    • 24/7 onsite fitness center
    • Education assistance programQUALIFICATIONS
      • Bachelor's degree
      • 2+ years of technical support related experience and /or training
      • Strong customer service orientation and communication
      • Technical aptitude and ability, including knowledge of SQL
      • Experience with our products or experience in debt collections industry a plus
      • Previous computer language or coding experience preferred

Keywords: Finvi, Muncie , Support Specialist, Other , Muncie, Indiana

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Indiana jobs by following @recnetIN on Twitter!

Muncie RSS job feeds