Hybrid Customer Service Specialist - $16/hr

Company: NAVIENT
Location: Muncie
Posted on: May 12, 2022

Job Description:

Are you passionate about helping others? If so, we want you on our team!Navient is looking for team members who will provide exceptional service and support to our customers!Bilingual applicants fluent in both English and Spanish encouraged to apply. (bilingual differential available)Interviews will be conducted virtually via Microsoft Teams. We look forward to receiving your application and appreciate your flexibility and understandingWHAT WE DO:We provide expert guidance, asset management, and business processing solutions to education, healthcare, and government clients at the federal, state, and local levels. Our passion and commitment to helping our clients and millions of Americans achieve financial success is what makes us an industry leader!WHAT YOU'LL DO:As a Customer Service Specialist in our Customer Care Department, you'll play a critical role in assisting our customers as they navigate successful management and repayment of their loans. By speaking with our customers on inbound and outbound calls you will be the voice of Navient, guiding them through their options to help them achieve account resolution while providing them with support that is easy and reliable.As a hybrid employee, your schedule will include a mixture of work from home and in-office scheduling or if you prefer you can train and work full-time at our Muncie location.During the New Hire Training period, you will report to work twice a week (Mondays and Tuesdays). After training, you will be required to work onsite at least 3 times a month (or due to technical issues). Onsite work days will be scheduled by your supervisor.*Must be available to come into the office if having technical issues.LOCATION + START DATE:Remote/Hybrid - Must live within 1 hour of Muncie, IN (for onsite requirement)June 6, 2022PAY + BENEFITS:The compensation for this role is $16.00 per hour + competitive benefits package.Full-Time Benefits:3 weeks of PTO (increases to 4 weeks after just 1 year of service)Medical, dental, vision (elected benefits start the 1st of the following month after enrollment)401K (plus employer match)Tuition ReimbursementEmployee Assistance ProgramLocal employee discountsOptional pet insuranceSCHEDULE + TRAINING:HYBRID TRAINING: Monday-Friday, 8AM-5PM(training period = 4 weeks)SHIFT ONEMonday - Tuesday, 12:00PM - 9:00PMWednesday - Friday, 8:00AM - 5:00PM+ 1 Saturday per Month, 8:00AM - 12:00PMSHIFT TWOMonday - Tuesday, 8:00AM - 5:00PMWednesday - Thursday, 12:00PM - 9:00PMFriday - 8:00AM - 5:00PM+ 1 Saturday per Month, 8:00AM - 12:00PMSHIFT THREE (% differential)Monday - Friday, 12:00PM - 9:00PMOFFICE AND TECHNOLOGY REQUIREMENTS:Navient will provide all hardware and software. Qualified candidates must secure the following to successfully execute job responsibilities:Dedicated phone line, either land line or VOIPReliable high-speed internet- 100mbps download/ 10 upload speed minimumComputer equipment will be provided on Day 1 of TrainingPrivate workspace or home office free from distractionsAbility to work onsite as required + if any technical issues ariseMINIMUM REQUIREMENTS:High School Diploma, GED, or Equivalent6+ months of work experience, preferably in customer service, with priority given to student lending experienceAn Associates or Bachelor's degree may substitute for the 6+ months of work experience.Must live within 1 hour of Muncie, INAbility to attend mandatory training first four weeksAbility to thrive and grow in a fast-paced, high-volume call center environment and think critically to provide customers with the information they need in an efficient and effective manner.Superior customer service and interpersonal skills, including ability to maintain a positive, empathetic, and professional attitude toward customers at all times.Excellent computer navigation skills, including the ability to multi-task and use dual monitors to toggle between screens and systems while speaking with customers.Ability to develop and maintain an in-depth understanding of student loan servicing processing and possess the ability to effectively communicate program requirements in a clear and concise manner to support our customers.Demonstrated ability to listen and "hear" the customer's concern so that the appropriate response is givenPREFERRED QUALIFICATIONS:Experience working in Call CenterStudent lending or financial aid experience, a plusCollege DegreeBe proud of where you work - Choose Navient as the next step in your career!

Keywords: NAVIENT, Muncie , Hybrid Customer Service Specialist - $16/hr, Other , Muncie, Indiana