Occupancy Specialist - Traditional Halls

Company: Ball State University
Location: Muncie
Posted on: June 22, 2022

Job Description:

Position InformationPosition Title Occupancy Specialist - Traditional HallsAbout this OpportunityThe Ball State University Housing and Residence Life department has an opening for an Occupancy Specialist. The Occupancy Specialist utilizes the housing management system to manage housing contracts, leases, and occupancy processes for all university-owned and university-operated property. This full time opportunity comes with a great benefits package that includes medical and prescription plans, dental, flexible spending and health savings accounts, paid time off, holiday pay, retirement programs, tuition discounts, employee discounts to the pools and workout facilities, and much more! Come and be a part of the Ball State University Housing team!Inclusive Excellence StatementAt Ball State University, inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We encourage applicants to familiarize themselves with our Inclusive Excellence Plan to learn more about our commitment and to identify how you might contribute to these efforts.Salary Grade 10Wages Begin At 15.74FLSA Non-ExemptHrs/Week 40Pre-Employment Screening Requires successful completion of a background check and education verification.Position FunctionUtilize the housing management system to manage housing contracts, leases, and occupancy processes for all university-owned and university-operated property. This includes assisting students and their support network through all aspects of the housing contract process. Typical responsibilities include housing assignments, specialty assignments (disability accommodations, athletes, international students, and gender-inclusive housing, processing A/C requests, cancellations, and room changes. The Occupancy specialist will assist with the administration and processing of residency exemptions, ADA accommodation requests, ESA requests, and contract cancellations and appeals. This role will be a subject matter expert on housing management system processes, data collection, and report writing. The Occupancy specialist may specialize in traditional housing or apartment style processes and procedures.Minimum EducationAssociate's Degree from an accredited institution in office administration, secretarial science, or related field or equivalent.Minimum Experience1-3 years administrative support experience.Minimum OtherAuthorization to work in the US Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.Preferred EducationBachelor's Degree from an accredited institution.Preferred ExperienceExperience with StarRez or other housing management software, Banner, advanced work processing experience with Microsoft products including Word, Excel, Power Point. Experience using/managing databases.Preferred OtherPosition Title(s) SupervisednoneEEO StatementBall State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.About Ball State UniversityBall State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master's, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.Department Housing and Residence Life Office:152210Department InformationDepartment Email or Phone Number 765-285-8011Duties & ResponsibilitiesRanking 1Job DutyCollaborate with Associate Director for Business Operations on management of housing assignments for new and returning students in traditional or apartment communities.Ranking 2Job DutyWork with Students and families in person, verbally, and in writing to resolve housing contract questions and concerns.Ranking 3Job DutyWork with HRL staff on administrative processes including room moves, contract cancellations, residency exemptions, and appeals.Ranking 4Job DutyWork with key campus stakeholders on specialty housing including Living-Learning Community Signature housing, athlete housing, break access housing, international students, gender-inclusive housing and students requiring accommodations for disability.Ranking 5Job DutyWork with the Assistant Director for Fiscal Operations regarding student room and board billing and account adjustments. Calculate and enter room and board charges, refunds, and forfeiture penalties into the Bursar account receivable system. Coordinator with other offices as needed to serve as point person regarding any cancellation penalty inquiry.Ranking 6Job DutyMaintain accurate data and critical stats regarding student occupancy, new contracts, forfeitures, and cancellations in order to determine data trends.Ranking 7Job DutyResolve procedural issues promptly via an understanding of the business practices workflow within the department. Assist in the de-escalation of situations as needed.Ranking 8Job DutyVerify student registration status, track and communicate residency status and residence expectations to students.Ranking 9Job DutySupport University Apartments through lease processes, billing of monthly rent, summer storage, summer contract addendums, etc.Ranking 10Job DutyUtilize a framework of equity and justice in all aspects of their day-to-day work. Promote equity through the (1) identification and removal of barriers, (2) cultivation of inclusive work environments, and (3) empowerment of people.Ranking 11Job DutySupport function of Business Operations through writing, running, interpreting, and dispersing housing management system reports and trends as needed.Ranking 12Job DutyProvide expertise, guidance, training, and documentation on housing management system processes and procedures.Ranking 13Job DutySupport summer and conference operations through bookings, conference agreements, summer and break housing agreements and other summer business operation processes and procedures.Ranking 14Job DutyProvide administrative support as needed to the business operations area of HRL . Assist in answering phones and greeting walk-in clients.Ranking 15Job DutyOther duties as assigned.Ranking 16Job DutyMaintain regular and predicted attendance.Posting Detail InformationPosting Number 202200994SFNumber of Vacancies 1Desired Start Date 06/20/2022Position End Date (if temporary)Open Date 05/25/2022Close Date 06/20/2022Open Until Filled NoSpecial Instructions SummarySupplemental QuestionsRequired fields are indicated with an asterisk (*).Applicant DocumentsRequired Documents Resume Optional Documents Cover Letter Other

Keywords: Ball State University, Muncie , Occupancy Specialist - Traditional Halls, Other , Muncie, Indiana