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Mortgage Loan Officer

Company: 3Rivers Federal Credit Union
Location: Muncie
Posted on: May 24, 2023

Job Description:

Position: Mortgage Loan OfficerReports To: Mortgage Sales ManagerPosition Type: ExemptHighly SpecializedPOSITION SUMMARYThe Mortgage Loan Officer establishes trusting relationships with members and business partners by providing consistent high-quality service. Uses persistence and persuasion to overcome objections. Increases member satisfaction by being highly responsive to the needs of members. Incorporates critical thinking when working with membership to ascertain which option is the best fit for the member's Spend, Save and Borrow needs. Provides advice and assistance regarding budget counseling, consolidations, pay methods, and other areas relating to member's financial needs. Well versed with a variety of mortgage products, including Conventional, Government (FHA, VA and USDA) and Equity Products. Up to date on all Portfolio Loan guidelines in order to meet origination unit and volume goals. Evaluates alternatives to ensure the solutions provided and products recommended are in the best interest of the membership. Assesses risk and ensures compliance with all credit union policies and procedures, as well as Federal Laws and Regulations. Ensures all Credit Union member information and transactions are kept confidential. Manages the lending process, evaluates need, sells products, and maintains knowledge of internal and competitor's trends (rates, terms, etc.). Uses technology to its fullest extent and leverages technical support when needed to either enhance performance or solution a problem.Must be comfortable in an outside sales role, and be familiar with calling on referral sources including Realtors, Builders, Investment Advisors and other COIs in the community in order to grow the Credit Union's membership through the origination of Purchase and Construction Mortgage Transactions. Must be able to attend outside events in a networking capacity promoting the 3Rivers brand and establishing new relationships in order to grow and expand your referral sources. Must be willing to work with the branch teams in order to maintain member retention through various types of mortgage transactions. Must be available to work nights and weekends when member needs are present.PERFORMANCE STANDARDSWhat does this position do?Establishes a presence in the communities we serve by developing effective relationships with business resources and networking leads. Strengthens and deepens relationships within the communities they represent. Broadens and deepens existing member relationships and explores new opportunities for prospective members through financial wellness conversations. Uncovers Money Matter needs, recommends and sells appropriate products and services to maximize the profitability of the member's relationship. Combines service experience with business needs in a way that makes sense for the membership by blending sales and service, using sound judgment and business practices.Who does this position work with to get the job done?Routinely collaborates with community organizations and all resource centers to ensure that communication is consistent and that membership needs are met in a timely and efficient manner. Partners with branch teams in order to be a touch point through development and support. Provides flexible and responsive support to the entire workforce in order to produce results year after year.What does the work from this position produce or generate?Engages in the local community to generate leads and produces new members. Deepens member engagement, increases wallet share and self-service activity usage. Provides a positive sales and service experience which includes effective and timely service. Accurate and well-thought-out management of information generated to use in 3Rivers' decision making.What is the impact of this position?Our corporate culture is defined by the working environment we create through interactions and operating procedures and is reflected in the way we engage, act, and respond to each other on a daily basis. Ensures a seamless approach to membership needs. Supplies important information to decision makers directly impacting the quality of decisions made at 3Rivers, both strategic and tactical. Ensures compliance with regulatory requirements, allowing 3Rivers to remain a viable entity. Impact on the Measures that Matter by walking the talk on employee engagement and ensuring compliance with policies, procedures, laws and regulations.How adaptable & flexible does this position need to be for 3Rivers?Must be prepared to handle ever-changing community and member needs in a constantly-changing and sometimes stressful environment. Productive and effective decisions and the ability to leverage resources appropriately are key to achieving service level standards. Is seen as a trusted resource that can provide member information, coaching and customized service for 3Rivers' membership and workforce. Incorporates productive & effective decisions to leverage resources appropriately and achieve performance standards.ACTIVITY & KNOWLEDGE REQUIREMENTSWork EnvironmentNormal accessibility of branch and corporate work sites required for the position.Normal exposure to cramped spaces, loud noises, dust, and work safety hazards.Normal amount of extended work hours required.Physical EffortNormal physical mobility, which includes movement from place to place on the job, taking speed and distance into account.Normal physical agility, which includes ability to maneuver body while in place.Normal physical strength to handle routine office materials and tools.Normal physical strength to handle 50-pound object, taking frequency into consideration.Normal dexterity of hands and fingers.Normal coordination, including eye-hand, hand-foot.Normal endurance.Knowledge RequirementsAbility to gather and properly complete data in accordance to regulatory and organization's requirements.Good understanding of financial institution products and services.Flexible and able to work independently with limited supervisionAbility to adapt quickly to changeProactive selling/networking techniquesBias for Action and high sense of urgencyAbility to manage several tasks on a daily basis.Excellent attention to detail.Intermediate knowledge of business financial structures and deposit needs.Knowledge of office procedures and equipment.Exceptional knowledge of computer functions and internal software applications.Interpersonal skills to present the Credit Union in a positive way during transactions.Goal/ mission drivenSelf-starter who knows how to develop centers of influencesValid driver's license and reliable transportationAdheres to all federal, state and credit union regulations and policies.EDUCATION AND/OR EXPERIENCEHigh School diploma or equivalentCollege degree in business-related field, preferred1-3 years of experience in financial product sales or 1 - 3 years of experience in sales background preferred

Keywords: 3Rivers Federal Credit Union, Muncie , Mortgage Loan Officer, Other , Muncie, Indiana

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