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Property Field Claims Adjuster (Indianapolis, IN)

Company: American Family Insurance
Location: Muncie
Posted on: September 9, 2023

Job Description:

At American Family Insurance Claims Services (AFICS, Inc.), we're embarking on a transformation of our claims capabilities to put customers at the center of what we do best - protecting and restoring their dreams when they need us most.
We're using our expertise, technology and new ways of working to reinvent one of America's largest industries-creating positive impact that empowers our customers, communities, and company to succeed. We are problem solvers who ask important questions and handle challenges big and small. Together, we change what's expected of insurance.

Job Family Summary
You will investigate and maintain property claims. Determine liability, secure information, reviews coverages, arrange appraisals, and settle claims. You will work in the field and report to the Property Claim Manager.

You will work in the field and handle homeowner property field claims typically within 1-2 hours of Indianapolis. You must be located within 40 miles to the north of Indianapolis. A company fleet vehicle is provided with the position.Compensation Minimum:$52,300 / yearCompensation Maximum:$83,800 / year Compensation may vary based on the job level and your geographic work location. Responsibilities:

  • Investigate origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc
  • Identify complex issues and looks for assistance. Handle claims on a good faith basis.
  • Handle both 1st party and 3rd party claims under multiple policies types and numerous endorsements.
  • Conduct on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
  • Respond to customer inquiries, makes appropriate decisions and close file.
  • Interpret and determine policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
  • Provide all parties with claim process and status; answers questions or redirect to other areas.Specialized Knowledge & Skills Requirements
    • Demonstrated experience providing customer-driven solutions, support or service.
    • Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.
    • Demonstrated experience handling moderately complex claims, or other equivalent experience.
    • Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.
    • Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge. Physical Demands
      • This position requires the ability to climb or balance between 1 and 33% of the time (applies to field position only).
      • This position requires the ability to work with distance vision (clear vision at 20 feet or more) for extended periods of time (applies to field position only).
      • This position requires the ability to stoop, kneel, crouch or crawl between 1 and 33% of the time (applies to field position only).
      • This position requires the ability to lift up to 50 pounds between 1 and 33% of the time. Working Conditions
        • This position requires the ability to work in high, precarious places between 1 and 33% of the time.
        • This position requires the ability to work with exposure to outside weather conditions between 66 and 100% of the time (applies to field position only).Travel Requirements
          • This position requires travel up to 10% of the time.
          • Must be willing to travel for Catastrophe duty if necessary.
          • Catastrophe specific roles requires travel up to 75% if the time .Education & Licenses
            • Valid driver's license required plus an acceptable driving record.
            • Obtain state specific property casualty claims licensing as required.Additional Qualifications:
              • Familiarity with Xactimate strongly preferred
              • Property field claims experience preferred
              • Construction, restoration, or mitigation experience preferred
              • Bilingual skills preferredOther:
                • Internal candidates are encouraged to apply regardless of location and will be considered based on the needs of the role.
                • Offer to selected candidate will be made contingent on the results of applicable background checks
                • Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
                • Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position
                • The candidate(s) selected for this role will be employed by AFICS, Inc. (American Family Insurance Claims Services, Inc.), an affiliate of American Family Mutual Insurance Company, S.I.On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, training and culture events. We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits. We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

Keywords: American Family Insurance, Muncie , Property Field Claims Adjuster (Indianapolis, IN), Other , Muncie, Indiana

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