MuncieRecruiter Since 2001
the smart solution for Muncie jobs

HME Support Rep.

Company: Mommy Jobs Online
Location: Muncie
Posted on: July 15, 2019

Job Description:

Mommy Jobs Online (mommyjobsonline.com) is now seeking HME Support Representatives to answer incoming calls, voice mails and emails to the Support Desk regarding user questions. The Representative is responsible for identifying the customer issue and providing a solution in order to resolve the case. The Representatives primary objective of the HME customer support team is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction. The Representative is a hands-on contributor, and will be responsible for handling calls, emails and voicemails from the our customer base. The Representative must be able to communicate effectively with customers while also being comfortable with challenging scenarios. The right candidate has a mix of support and technical competencies, and is experienced with product release and customer service responsibilities. The Representative must be a team player with a positive attitude, strong interpersonal skills, and strong verbal and written communication skills. Must have a general understanding on how software businesses are organized and how customer support success is measured. What youll do: Work directly with our customers either by telephone or through electronic communication Answer questions and resolve cases regarding our application and its extended services Respond promptly to customer inquiries Professionally listen to and resolve customer concerns and escalate as appropriate Obtain and evaluate all relevant information to handle inquiries and complaints Direct requests and unresolved issues to the designated resource Accurately record details of inquiries, comments, concerns, action taken and next steps Communicate and coordinate with internal departments as needed Document resolutions into knowledge articles for information sharing Provide exceptional customer service by following up on customer interactions Expect occasional off-hours, shift work, or weekend hours as needed to support Production and Releases. About you: Must be a quick learner, pleasant, and have strong dedication and commitment level to a positive customer experience Must be able to work in a fast-paced, challenging environment with minimal supervision Looking for someone with a great attitude that is willing to learn and increasingly strive to improve Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner Dependable to be at work during assigned shifts and to complete work as expected Ability to multitask and meet specific goals set by supervisors and management Experience with documenting procedures while speaking with customers Strong problem solving and analytical skills About your background: Bachelors degree strongly preferred Minimum 2 years of experience in a customer support environment. Knowledge of customer support best practices. HME, Home health or healthcare administrative experience preferred Product knowledge preferred Call center experience Proficiency with Microsoft Office Suite (Outlook, Word, and Excel) Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari) Basic understanding of DME industry, medical billing and accounting Equivalent combination of education and experience will be considered To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay: $15.00 per hr. To Become An Agent Please apply and register at mommyjobsonline.com. Please click on Join Now and select the Customer Service Job Bank Registry to get connected with this client and to begin their hiring pre-screening process. Reference agent id code MJOLAMY when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Muncie , HME Support Rep., Other , Muncie, Indiana

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Shasmi Beauty Email Marketing Processor
Description: Shasmi Beauty is now recruiting Email Marketing Processors to work remotely. Great opportunity for the perfect person that has a home office setup to work remotely. At Shasmi Beauty our qualified email (more...)
Company: Mommy Jobs Online
Location: Noblesville
Posted on: 07/21/2019

Appointment Setters Wanted
Description: TeleReach Corporate is a national telephone-marketing firm engaged exclusively in outbound business to business calls. We offer a unique opportunity with an excellent earning
Company: TeleReach Corporate
Location: Kokomo
Posted on: 07/21/2019

Are You Self Motivated?
Description: We are hiring Benefit Specialist as well as Recruiter/Trainers to fill our team of friendly representatives making a difference
Company: Living Healthy
Location: Covington
Posted on: 07/21/2019


Do You Want To Make More Money This Summer?
Description: We are looking for full-time applicants, as well as part-time applicants, who love helping people. Our Company has been serving over 100,000 customers nationwide since 1992. 1st Position: Training Specialist (more...)
Company: Career And Freedom At Home
Location: Fairfield
Posted on: 07/21/2019

Virtual Recruiter
Description: At Mommy Jobs Online our qualified recruiters will enjoy the freedom and profitability of independent recruiting 1099 while benefiting from the tools, branding and support of a national recruiting work (more...)
Company: Mommy Jobs Online
Location: Fairfield
Posted on: 07/21/2019

Email Marketing Specialist - (We Will Train You!)
Description: At Mommy Jobs Online our qualified recruiters will enjoy the freedom and profitability of independent recruiting 1099 while benefiting from the tools, branding and support of a national recruiting work (more...)
Company: Mommy Jobs Online
Location: Fairfield
Posted on: 07/21/2019

Texas Call Center Is Hiring
Description: TeleReach Corporate is a national telephone-marketing firm engaged exclusively in outbound business to business calls. We offer a unique opportunity with an excellent earning
Company: TeleReach Corporate
Location: Noblesville
Posted on: 07/21/2019

Now interviewing - Work at home
Description: We are actively searching for highly motivated individuals to work individually yet as a team
Company: Career Division
Location: Fairfield
Posted on: 07/21/2019

General Transcriber
Description: Individuals who can transcribe audio content of financial results conferences, medical training seminars, group project meetings and other general business meetings.
Company: Mommy Jobs Online
Location: Middletown
Posted on: 07/21/2019

Current College Students - Auto Tech
Description: Job DescriptionAccelerate your potential Geared for the Driven Interested in a rewarding career with great pay, outstanding benefits and the opportunity to grow Valvoline Instant Oil ChangeSM VIOC , (more...)
Company: Valvoline Instant Oil Change
Location: Fairfield
Posted on: 07/21/2019

Log In or Create An Account

Get the latest Indiana jobs by following @recnetIN on Twitter!

Muncie RSS job feeds