Customer Design Technician Associate - Customer Design Technician

Company: American Electric Power
Location: Muncie
Posted on: May 13, 2022

Job Description:

Job Description

The Customer Design Technician (Associate through Technician) jobs are responsible for performing entry level to intermediate technical work and related activities associated with finding solutions to both residential and commercial customer's electric needs.

The successful candidate will be responsible for meeting with customers, evaluating situations and designing a plan to complete work.

Principal Accountabilities:

1. Technical Proficiency: Possesses technical knowledge acquired from an Associate Degree in Electrical/Electronic/ Civil/Mechanical Engineering Technology. Gains knowledge of standards, codes, and regulations relevant to area of assignment. Gains knowledge with pertinent equipment, material, systems, and business processes. Assists employees in handling defined portions of routine problems when beneficial to AEP. Possesses basic computer literacy, knowledge, and skills.

2. Leadership & Guidance: Performs work activities as assigned and coached by higher level employees. Demonstrates ability to work with others in supplying information and seeking assistance as necessary.

3. Planning & Organization Ability: Plans work in accordance with AEP standard planning practices. Prioritizes routine work to meet the demands of the company. Maintains accurate records.

4. Problem Solving & Initiative: Applies technical knowledge and experience in resolving problems encountered in assigned work. Uses initiative in looking for opportunities to improve the process and increase job knowledge/technical skills. Seeks out, compiles, analyzes, and interprets information necessary to perform work activities and solve problems.

5. Communication & Interpersonal Skills: Communicates effectively, both orally and in writing with internal and external customers. Assists in the preparation of technical reports and papers. Demonstrates the ability to be a team player. Relates to people in an open, friendly, and sincere manner.

6. Decision Making & Business Awareness: Develops decision-making skills based on sound judgment and job knowledge. Develops an understanding of the roles and responsibilities of the local organizational unit.

Minimum Requirements

Technician Associate

Minimum high school diploma or equivalent plus 2 years of related utility industry work experience or an Associate Degree in Electrical/Electronic/Civil/ Mechanical Engineering Technology or related fields.

Technician

Minimum high school diploma or equivalent plus 4 years of related utility industry work experience or 2 years of related industry work experience and an Associate Degree in Electrical/Electronic/Civil/ Mechanical Engineering Technology or related fields.

**Valid State Driver's License required**

Additional Information:
The ideal candidate will also demonstrate the following attributes:

• Adaptability
• Strong communication skills
• Self-driven personality
• Innovative
• Highly organized Associated topics: circuit, design, diagram, electrical engineer, electrician, hardware, rf, schema, stationary engineer, wind

Keywords: American Electric Power, Muncie , Customer Design Technician Associate - Customer Design Technician, Professions , Muncie, Indiana