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Service Desk Analyst

Company: Kolter Solutions
Location: Muncie
Posted on: March 16, 2023

Job Description:

Kolter Solutions is seeking a Service Desk Analyst.

Location: Muncie, Indiana.

The Service Desk Analyst Level 2 is responsible for troubleshooting and resolving issues. They are responsible for upgrades, maintains, and expands technology services in our rapidly growing company. This role acts as an escalation point for Level 1 and 2 resources. The analyst also assists with IT projects.

EDUCATION/CREDENTIALS:
Bachelor's degree in information technology preferred
JOB-RELATED EXPERIENCE:
5+ years in information technology
Dental operations experience preferred
JOB-RELATED SKILLS/COMPETENCIES:
Ability to make strategic decisions within assigned scope of authority; exceptional critical thinking skills
Ability to plan ahead, and to prioritize and coordinate activities, services, schedules, or programs
Strong analytical and creative problem-solving skills
Strong experience with Windows laptops and PCs
Basic networking (TCP/IP, DNS, DHCP, etc.)
Experience with Microsoft Office 2016, 2019
Experience with monitoring system
Ability to work independently and make independent decisions through detailed analysis and review
Superior customer service skills
Excellent listening skills
Experience with assisting the network team in troubleshooting routers switches and replacing equipment if needed.
WORKING CONDITIONS/PHYSICAL DEMANDS:
Office environment
Travel required
Ability to lift 50 lbs
MAJOR DUTIES AND RESPONSIBILITIES:
Support users (remote and on-site) with technical assistance, network connectivity equipment diagnosis and troubleshooting of hardware and software
Must cover office support for practices in Ohio
Maintain and troubleshoot PCs and peripherals, x-ray and imaging software/hardware
Escalate issues to internal subject matter experts and/or product vendors
Develop an understanding of key office workflows and make recommendations to improve the processes with technology
Assist with IT services projects and initiatives
Assist in troubleshooting wireless and wired network connections.
Provide training on an as-needed basis to employees and staff
Provide on-call coverage during non-business hours
Assist in deployment of new technologies and other related tasks
Focus on quickly understanding the needs of any given office and builds strong relationships with practice managers and office staff



Kolter Solutions is a leading professional staffing company based in Central Florida. We place highly skilled individuals on a contract, contract-to-hire and direct hire positions at clients nationwide.
Kolter Solutions has proudly been recognized as the " Best Places to Work by the Orlando Business Journal and Staffing Industry Analysts (SIA). We are also in the Fast 50 2020 Fastest growing companies in Central Florida !
We offer:


  • Full Health Benefits
  • Vision
  • Dental
  • 401 (k)
  • Pet Insurance
  • Life Insurance
  • Supplemental Benefits such as short-term disability, accidental insurance, and supplemental dental and vision.
  • Employee Discounts
  • Referral Program


    Kolter Solutions is an Equal Opportunity Employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under federal, state or local applicable law.

Keywords: Kolter Solutions, Muncie , Service Desk Analyst, Professions , Muncie, Indiana

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