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Customer Service Representative

Company: Quality Liquors
Location: Muncie
Posted on: May 3, 2021

Job Description:

Job DescriptionPH 870 ### #### CALL OR TEXT MSGWe are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they dont have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.ResponsibilitiesGeneral Maintenance of store appearanceGenerate sales leadsIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationUtilization of POS system to accurately and completely ring in purchasesMeet personal/customer service team sales targets.Stocking and maintain merchandise par levels.Communication with management to ensure proper on hand of merchandiseFollow communication procedures, guidelines and policiesTake the extra mile to engage customersSkillsProven customer support experience or experience as a client service representativeTrack record of over-achieving quotaCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyHigh school degree Associated topics: answer, call center, call center representative, client, intern, internship, service agent, service representative, system support, technical assistant

Keywords: Quality Liquors, Muncie , Customer Service Representative, Sales , Muncie, Indiana

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